Frequently asked questions
When will I get my order?
Orders are carefully processed within 24 hours of purchase. Once dispatched, delivery times may vary depending on your location and chosen shipping method.
How do I find my size?
Every product page includes a detailed size guide If you're between sizes, we recommend choosing the larger size for a more comfortable fit. If you need any help finding the right size, please feel free to email us — we're always happy to assist
How can I contact you?
If you have any questions about your order, sizing, products, or anything else, our support team is always happy to assist. Simply email us at support@george-hartley.com, and we'll get back to you as soon as possible.
Customer Support Hours:
Monday – Friday
9:00 AM – 9:00 PM
We aim to respond to all enquiries promptly and provide you with the assistance you need.
What is the return policy?
We accept returns within 60 days of delivery. Items must be unworn, with all original tags and packaging. Email support@george-hartley.com with your order number to start a return. Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect.
How much does shipping cost?
Shipping is free on all orders. Orders are dispatched within 1–2 business days, and you'll receive a tracking number by email once your order ships.
How can I track my order?
Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking to update. If you need help, email support@george-hartley.com with your order number.















